别再吃闷亏! Shopping & Returns
50 句情境英文 · 程度 A2 · 每句都有「不要这样说 ✗」和「母语人士这样说 ✓」。先读一遍,再到 App 里听真人发音、跟着说,AI 会帮你逐字打分数。
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告别中式购物杀价地雷 Crushing Shopping Bargaining Errors
- Clerk: This leather bag is ninety-nine dollars.✗ Can cheap a little bit?✓ Can you do a better price?可以算便宜一点吗?
- Clerk: Hi! What can I do for you today?✗ I want to change this.✓ I'd like to return this, please.我想退货,谢谢。
- Clerk: So you don't want to keep it?✗ Give me money back!✓ Can I get a full refund?可以全额退款吗?
- Clerk: This jacket is two hundred dollars.✗ This price is too expensive!✓ That's a little out of my budget.这有点超出我的预算。
- Clerk: These socks are on sale today.✗ I buy two, free one?✓ Is there a buy-one-get-one deal?有买一送一吗?
- Clerk: Is something wrong with the shirt?✗ The clothes has problem.✓ There's a small stain on this shirt.这件衬衫上有一小块污渍。
- Clerk: Sorry, I can't change the price.✗ Call your manager to come!✓ Could I speak to a manager, please?可以请经理来谈一下吗?
退换货直译尴尬误区 Common Return and Exchange Traps
- Clerk: Can I see your receipt, please?✗ I lost the small ticket.✓ I don't have the receipt with me.我身上没带收据。
- Clerk: How does the dress fit?✗ This size is not fit me.✓ Do you have this in a smaller size?这款有小一号的吗?
- Clerk: Can I ask why you're returning it?✗ I don't like it, give back.✓ It just didn't work for me.它不太适合我。
- Clerk: Would you like a refund or an exchange?✗ Change a new one for me.✓ Could I swap it for a new one?可以换一个新的吗?
- Clerk: Your total is fifty-eight dollars.✗ You calculate wrong money!✓ I think I was overcharged.我好像被多收钱了。
- Clerk: What's the problem with the sweater?✗ My clothes is broken.✓ It has a small hole right here.这里有一个小破洞。
- Clerk: How would you like your refund?✗ Give the money to my card.✓ Can you put it back on my card?可以退回我的卡吗?
客诉处理沟通地雷 Handling Customer Complaints Badly
- Manager: Hi, I heard there was a problem?✗ Your service is very bad!✓ I'm not happy with how this was handled.我对这次的处理方式不太满意。
- Manager: What can I do to help?✗ I will write bad review!✓ I'd like to make a formal complaint.我想正式提出客诉。
- Manager: I'm so sorry for the trouble.✗ You must give me coupon!✓ Is there anything you can do for me?有什么可以补偿我的吗?
- Clerk: That'll be forty dollars.✗ This tag price is wrong.✓ The tag says it's on sale.标签上写说这件有特价。
- Clerk: Sorry, who's next in line?✗ I wait here one hour!✓ I've been waiting for a while.我已经等了好一阵子了。
- Clerk: Is this for yourself or a gift?✗ Wrap it beautiful for gift.✓ Could you gift-wrap this for me?可以帮我包装成礼物吗?
门市询问与折扣杀价 Asking for Discounts and Bargaining
- Clerk: Hi there! Let me know if you need anything.✓ Hi! Is anything on sale right now?嗨!现在有什么在特价吗?
- Clerk: That sweater looks great on you!✓ Thanks! How much is this one?谢谢!这件多少钱?
- Clerk: This is our last one, the display model.✓ It's scratched, so could you take some off?它有刮痕,可以算便宜一点吗?
- Clerk: The total comes to eighty dollars.✓ Can I use this coupon?我可以用这张折价券吗?
- Clerk: Each one is thirty dollars.✓ What if we buy two together?如果我们一起买两件呢?
- Clerk: Would you like to sign up for our store card?✓ Do I save anything today if I sign up?如果今天办卡有优惠吗?
商品退货与退款 Returning Items for a Refund
- Clerk: Hi! How can I help you?✓ Hi, I bought this shirt last week.嗨,这件衬衫是我上周买的。
- Clerk: Is there anything wrong with it?✓ No, it just doesn't fit right.没有问题,只是尺寸不太合。
- Clerk: Cash back or store credit?✓ Cash is fine, thanks.现金就可以了,谢谢。
- Clerk: Have you worn it at all?✓ I haven't worn it, the tags are still on.我没穿过,标签都还在。
- Clerk: Did you buy this in our store?✓ I ordered it online. Can I return it here?我是网购的,可以在这里退吗?
- Clerk: Without a receipt, I can't give cash back.✓ It was a gift. Can I get store credit?这是礼物,可以换购物金吗?
瑕疵更换与尺寸调整 Exchanging Defective Items or Sizes
- Clerk: Oh no, what happened?✓ The zipper is broken, and it's brand new!拉链坏了,而且还是全新的!
- Clerk: Sorry, the blue one is sold out.✓ Do you have it in another color?有其他颜色吗?
- Clerk: Would you like a different size?✓ Could I exchange this for a large?可以换成大号吗?
- Clerk: Here's your new jacket!✓ Can I check it before I go?我走之前可以先检查一下吗?
- Clerk: What's wrong with the charger?✓ It won't charge at all.它完全没办法充电。
- Clerk: Here's your new one, all wrapped up.✓ Could I get a gift receipt, too?也可以给我一张礼物收据吗?
帐单错误与客诉谈判 Resolving Overcharges and Complaints
- Clerk: Here's your receipt, have a nice day!✓ Wait, I think you charged me twice.等等,你好像收了我两次钱。
- Clerk: Oh, you're right! I'm so sorry.✓ No worries, mistakes happen!没关系,难免会出错!
- Clerk: That's twenty dollars, please.✓ The sign said fifteen, not twenty.标示写的是十五元,不是二十元。
- Manager: I fixed it, and here's your refund.✓ Thanks for taking care of it so fast.谢谢你这么快就处理好。
- Support: Hi, thanks for calling. What's the issue?✓ My package arrived totally crushed.我的包裹送到时整个被压坏了。
- Support: I'm sorry! How can we make it right?✓ Could you send me a new one?可以寄一个新的给我吗?
终极交涉成功与结尾 The Ultimate Negotiation Settlement
- Support: We'll ship it out today.✓ Can you waive the shipping fee?可以免运费吗?
- Clerk: This TV is five hundred dollars.✓ Do you price match? It's cheaper online.你们有比价吗?网络上比较便宜。
- Clerk: Okay, I matched the online price for you.✓ That's awesome, you just made my day!太棒了,你让我今天心情超好!
- Clerk: So, will you take it today?✓ I'll think about it, thanks.我考虑一下,谢谢。
- Clerk: Is there anything else I can help with?✓ No, that's all. You've been so helpful!没有了,你真的帮了大忙!
- Manager: Sorry, that's our store policy.✓ What would you do in my position?换作是你,你会怎么处理?
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怎么用这一课练英文?
- 先看 ✗ 和 ✓:找出自己平常会讲的中式英文。
- 听一次原速,再听 0.7 倍慢速:注意连音和重音。
- 跟读 Shadowing:落后半拍跟着说,AI 逐字评分。
- 听写 Dictation:把句子打出来,错的字会标红。
延伸阅读:英文跟读法完整教学 · 中式英文 vs 道地英文