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别再吃闷亏! Shopping & Returns

50 句情境英文 · 程度 A2 · 每句都有「不要这样说 ✗」和「母语人士这样说 ✓」。先读一遍,再到 App 里听真人发音、跟着说,AI 会帮你逐字打分数。

▶ 免费跟读这一课(AI 发音评分)真人音档 · 0.7× 慢速 · 听写模式

告别中式购物杀价地雷 Crushing Shopping Bargaining Errors

  1. Clerk: This leather bag is ninety-nine dollars.
    ✗ Can cheap a little bit?
    ✓ Can you do a better price?
    可以算便宜一点吗?
  2. Clerk: Hi! What can I do for you today?
    ✗ I want to change this.
    ✓ I'd like to return this, please.
    我想退货,谢谢。
  3. Clerk: So you don't want to keep it?
    ✗ Give me money back!
    ✓ Can I get a full refund?
    可以全额退款吗?
  4. Clerk: This jacket is two hundred dollars.
    ✗ This price is too expensive!
    ✓ That's a little out of my budget.
    这有点超出我的预算。
  5. Clerk: These socks are on sale today.
    ✗ I buy two, free one?
    ✓ Is there a buy-one-get-one deal?
    有买一送一吗?
  6. Clerk: Is something wrong with the shirt?
    ✗ The clothes has problem.
    ✓ There's a small stain on this shirt.
    这件衬衫上有一小块污渍。
  7. Clerk: Sorry, I can't change the price.
    ✗ Call your manager to come!
    ✓ Could I speak to a manager, please?
    可以请经理来谈一下吗?

退换货直译尴尬误区 Common Return and Exchange Traps

  1. Clerk: Can I see your receipt, please?
    ✗ I lost the small ticket.
    ✓ I don't have the receipt with me.
    我身上没带收据。
  2. Clerk: How does the dress fit?
    ✗ This size is not fit me.
    ✓ Do you have this in a smaller size?
    这款有小一号的吗?
  3. Clerk: Can I ask why you're returning it?
    ✗ I don't like it, give back.
    ✓ It just didn't work for me.
    它不太适合我。
  4. Clerk: Would you like a refund or an exchange?
    ✗ Change a new one for me.
    ✓ Could I swap it for a new one?
    可以换一个新的吗?
  5. Clerk: Your total is fifty-eight dollars.
    ✗ You calculate wrong money!
    ✓ I think I was overcharged.
    我好像被多收钱了。
  6. Clerk: What's the problem with the sweater?
    ✗ My clothes is broken.
    ✓ It has a small hole right here.
    这里有一个小破洞。
  7. Clerk: How would you like your refund?
    ✗ Give the money to my card.
    ✓ Can you put it back on my card?
    可以退回我的卡吗?

客诉处理沟通地雷 Handling Customer Complaints Badly

  1. Manager: Hi, I heard there was a problem?
    ✗ Your service is very bad!
    ✓ I'm not happy with how this was handled.
    我对这次的处理方式不太满意。
  2. Manager: What can I do to help?
    ✗ I will write bad review!
    ✓ I'd like to make a formal complaint.
    我想正式提出客诉。
  3. Manager: I'm so sorry for the trouble.
    ✗ You must give me coupon!
    ✓ Is there anything you can do for me?
    有什么可以补偿我的吗?
  4. Clerk: That'll be forty dollars.
    ✗ This tag price is wrong.
    ✓ The tag says it's on sale.
    标签上写说这件有特价。
  5. Clerk: Sorry, who's next in line?
    ✗ I wait here one hour!
    ✓ I've been waiting for a while.
    我已经等了好一阵子了。
  6. Clerk: Is this for yourself or a gift?
    ✗ Wrap it beautiful for gift.
    ✓ Could you gift-wrap this for me?
    可以帮我包装成礼物吗?

门市询问与折扣杀价 Asking for Discounts and Bargaining

  1. Clerk: Hi there! Let me know if you need anything.
    ✓ Hi! Is anything on sale right now?
    嗨!现在有什么在特价吗?
  2. Clerk: That sweater looks great on you!
    ✓ Thanks! How much is this one?
    谢谢!这件多少钱?
  3. Clerk: This is our last one, the display model.
    ✓ It's scratched, so could you take some off?
    它有刮痕,可以算便宜一点吗?
  4. Clerk: The total comes to eighty dollars.
    ✓ Can I use this coupon?
    我可以用这张折价券吗?
  5. Clerk: Each one is thirty dollars.
    ✓ What if we buy two together?
    如果我们一起买两件呢?
  6. Clerk: Would you like to sign up for our store card?
    ✓ Do I save anything today if I sign up?
    如果今天办卡有优惠吗?

商品退货与退款 Returning Items for a Refund

  1. Clerk: Hi! How can I help you?
    ✓ Hi, I bought this shirt last week.
    嗨,这件衬衫是我上周买的。
  2. Clerk: Is there anything wrong with it?
    ✓ No, it just doesn't fit right.
    没有问题,只是尺寸不太合。
  3. Clerk: Cash back or store credit?
    ✓ Cash is fine, thanks.
    现金就可以了,谢谢。
  4. Clerk: Have you worn it at all?
    ✓ I haven't worn it, the tags are still on.
    我没穿过,标签都还在。
  5. Clerk: Did you buy this in our store?
    ✓ I ordered it online. Can I return it here?
    我是网购的,可以在这里退吗?
  6. Clerk: Without a receipt, I can't give cash back.
    ✓ It was a gift. Can I get store credit?
    这是礼物,可以换购物金吗?

瑕疵更换与尺寸调整 Exchanging Defective Items or Sizes

  1. Clerk: Oh no, what happened?
    ✓ The zipper is broken, and it's brand new!
    拉链坏了,而且还是全新的!
  2. Clerk: Sorry, the blue one is sold out.
    ✓ Do you have it in another color?
    有其他颜色吗?
  3. Clerk: Would you like a different size?
    ✓ Could I exchange this for a large?
    可以换成大号吗?
  4. Clerk: Here's your new jacket!
    ✓ Can I check it before I go?
    我走之前可以先检查一下吗?
  5. Clerk: What's wrong with the charger?
    ✓ It won't charge at all.
    它完全没办法充电。
  6. Clerk: Here's your new one, all wrapped up.
    ✓ Could I get a gift receipt, too?
    也可以给我一张礼物收据吗?

帐单错误与客诉谈判 Resolving Overcharges and Complaints

  1. Clerk: Here's your receipt, have a nice day!
    ✓ Wait, I think you charged me twice.
    等等,你好像收了我两次钱。
  2. Clerk: Oh, you're right! I'm so sorry.
    ✓ No worries, mistakes happen!
    没关系,难免会出错!
  3. Clerk: That's twenty dollars, please.
    ✓ The sign said fifteen, not twenty.
    标示写的是十五元,不是二十元。
  4. Manager: I fixed it, and here's your refund.
    ✓ Thanks for taking care of it so fast.
    谢谢你这么快就处理好。
  5. Support: Hi, thanks for calling. What's the issue?
    ✓ My package arrived totally crushed.
    我的包裹送到时整个被压坏了。
  6. Support: I'm sorry! How can we make it right?
    ✓ Could you send me a new one?
    可以寄一个新的给我吗?

终极交涉成功与结尾 The Ultimate Negotiation Settlement

  1. Support: We'll ship it out today.
    ✓ Can you waive the shipping fee?
    可以免运费吗?
  2. Clerk: This TV is five hundred dollars.
    ✓ Do you price match? It's cheaper online.
    你们有比价吗?网络上比较便宜。
  3. Clerk: Okay, I matched the online price for you.
    ✓ That's awesome, you just made my day!
    太棒了,你让我今天心情超好!
  4. Clerk: So, will you take it today?
    ✓ I'll think about it, thanks.
    我考虑一下,谢谢。
  5. Clerk: Is there anything else I can help with?
    ✓ No, that's all. You've been so helpful!
    没有了,你真的帮了大忙!
  6. Manager: Sorry, that's our store policy.
    ✓ What would you do in my position?
    换作是你,你会怎么处理?
▶ 开口练这 50 句前 10 句免费,不用注册

怎么用这一课练英文?

  1. 先看 ✗ 和 ✓:找出自己平常会讲的中式英文。
  2. 听一次原速,再听 0.7 倍慢速:注意连音和重音。
  3. 跟读 Shadowing:落后半拍跟着说,AI 逐字评分。
  4. 听写 Dictation:把句子打出来,错的字会标红。

延伸阅读:英文跟读法完整教学 · 中式英文 vs 道地英文