简体免費開始 ▶

別再吃悶虧! Shopping & Returns

50 句情境英文 · 程度 A2 · 每句都有「不要這樣說 ✗」和「母語人士這樣說 ✓」。先讀一遍,再到 App 裡聽真人發音、跟著說,AI 會幫你逐字打分數。

▶ 免費跟讀這一課(AI 發音評分)真人音檔 · 0.7× 慢速 · 聽寫模式

告別中式購物殺價地雷 Crushing Shopping Bargaining Errors

  1. Clerk: This leather bag is ninety-nine dollars.
    ✗ Can cheap a little bit?
    ✓ Can you do a better price?
    可以算便宜一點嗎?
  2. Clerk: Hi! What can I do for you today?
    ✗ I want to change this.
    ✓ I'd like to return this, please.
    我想退貨,謝謝。
  3. Clerk: So you don't want to keep it?
    ✗ Give me money back!
    ✓ Can I get a full refund?
    可以全額退款嗎?
  4. Clerk: This jacket is two hundred dollars.
    ✗ This price is too expensive!
    ✓ That's a little out of my budget.
    這有點超出我的預算。
  5. Clerk: These socks are on sale today.
    ✗ I buy two, free one?
    ✓ Is there a buy-one-get-one deal?
    有買一送一嗎?
  6. Clerk: Is something wrong with the shirt?
    ✗ The clothes has problem.
    ✓ There's a small stain on this shirt.
    這件襯衫上有一小塊污漬。
  7. Clerk: Sorry, I can't change the price.
    ✗ Call your manager to come!
    ✓ Could I speak to a manager, please?
    可以請經理來談一下嗎?

退換貨直譯尷尬誤區 Common Return and Exchange Traps

  1. Clerk: Can I see your receipt, please?
    ✗ I lost the small ticket.
    ✓ I don't have the receipt with me.
    我身上沒帶收據。
  2. Clerk: How does the dress fit?
    ✗ This size is not fit me.
    ✓ Do you have this in a smaller size?
    這款有小一號的嗎?
  3. Clerk: Can I ask why you're returning it?
    ✗ I don't like it, give back.
    ✓ It just didn't work for me.
    它不太適合我。
  4. Clerk: Would you like a refund or an exchange?
    ✗ Change a new one for me.
    ✓ Could I swap it for a new one?
    可以換一個新的嗎?
  5. Clerk: Your total is fifty-eight dollars.
    ✗ You calculate wrong money!
    ✓ I think I was overcharged.
    我好像被多收錢了。
  6. Clerk: What's the problem with the sweater?
    ✗ My clothes is broken.
    ✓ It has a small hole right here.
    這裡有一個小破洞。
  7. Clerk: How would you like your refund?
    ✗ Give the money to my card.
    ✓ Can you put it back on my card?
    可以退回我的卡嗎?

客訴處理溝通地雷 Handling Customer Complaints Badly

  1. Manager: Hi, I heard there was a problem?
    ✗ Your service is very bad!
    ✓ I'm not happy with how this was handled.
    我對這次的處理方式不太滿意。
  2. Manager: What can I do to help?
    ✗ I will write bad review!
    ✓ I'd like to make a formal complaint.
    我想正式提出客訴。
  3. Manager: I'm so sorry for the trouble.
    ✗ You must give me coupon!
    ✓ Is there anything you can do for me?
    有什麼可以補償我的嗎?
  4. Clerk: That'll be forty dollars.
    ✗ This tag price is wrong.
    ✓ The tag says it's on sale.
    標籤上寫說這件有特價。
  5. Clerk: Sorry, who's next in line?
    ✗ I wait here one hour!
    ✓ I've been waiting for a while.
    我已經等了好一陣子了。
  6. Clerk: Is this for yourself or a gift?
    ✗ Wrap it beautiful for gift.
    ✓ Could you gift-wrap this for me?
    可以幫我包裝成禮物嗎?

門市詢問與折扣殺價 Asking for Discounts and Bargaining

  1. Clerk: Hi there! Let me know if you need anything.
    ✓ Hi! Is anything on sale right now?
    嗨!現在有什麼在特價嗎?
  2. Clerk: That sweater looks great on you!
    ✓ Thanks! How much is this one?
    謝謝!這件多少錢?
  3. Clerk: This is our last one, the display model.
    ✓ It's scratched, so could you take some off?
    它有刮痕,可以算便宜一點嗎?
  4. Clerk: The total comes to eighty dollars.
    ✓ Can I use this coupon?
    我可以用這張折價券嗎?
  5. Clerk: Each one is thirty dollars.
    ✓ What if we buy two together?
    如果我們一起買兩件呢?
  6. Clerk: Would you like to sign up for our store card?
    ✓ Do I save anything today if I sign up?
    如果今天辦卡有優惠嗎?

商品退貨與退款 Returning Items for a Refund

  1. Clerk: Hi! How can I help you?
    ✓ Hi, I bought this shirt last week.
    嗨,這件襯衫是我上週買的。
  2. Clerk: Is there anything wrong with it?
    ✓ No, it just doesn't fit right.
    沒有問題,只是尺寸不太合。
  3. Clerk: Cash back or store credit?
    ✓ Cash is fine, thanks.
    現金就可以了,謝謝。
  4. Clerk: Have you worn it at all?
    ✓ I haven't worn it, the tags are still on.
    我沒穿過,標籤都還在。
  5. Clerk: Did you buy this in our store?
    ✓ I ordered it online. Can I return it here?
    我是網購的,可以在這裡退嗎?
  6. Clerk: Without a receipt, I can't give cash back.
    ✓ It was a gift. Can I get store credit?
    這是禮物,可以換購物金嗎?

瑕疵更換與尺寸調整 Exchanging Defective Items or Sizes

  1. Clerk: Oh no, what happened?
    ✓ The zipper is broken, and it's brand new!
    拉鍊壞了,而且還是全新的!
  2. Clerk: Sorry, the blue one is sold out.
    ✓ Do you have it in another color?
    有其他顏色嗎?
  3. Clerk: Would you like a different size?
    ✓ Could I exchange this for a large?
    可以換成大號嗎?
  4. Clerk: Here's your new jacket!
    ✓ Can I check it before I go?
    我走之前可以先檢查一下嗎?
  5. Clerk: What's wrong with the charger?
    ✓ It won't charge at all.
    它完全沒辦法充電。
  6. Clerk: Here's your new one, all wrapped up.
    ✓ Could I get a gift receipt, too?
    也可以給我一張禮物收據嗎?

帳單錯誤與客訴談判 Resolving Overcharges and Complaints

  1. Clerk: Here's your receipt, have a nice day!
    ✓ Wait, I think you charged me twice.
    等等,你好像收了我兩次錢。
  2. Clerk: Oh, you're right! I'm so sorry.
    ✓ No worries, mistakes happen!
    沒關係,難免會出錯!
  3. Clerk: That's twenty dollars, please.
    ✓ The sign said fifteen, not twenty.
    標示寫的是十五元,不是二十元。
  4. Manager: I fixed it, and here's your refund.
    ✓ Thanks for taking care of it so fast.
    謝謝你這麼快就處理好。
  5. Support: Hi, thanks for calling. What's the issue?
    ✓ My package arrived totally crushed.
    我的包裹送到時整個被壓壞了。
  6. Support: I'm sorry! How can we make it right?
    ✓ Could you send me a new one?
    可以寄一個新的給我嗎?

終極交涉成功與結尾 The Ultimate Negotiation Settlement

  1. Support: We'll ship it out today.
    ✓ Can you waive the shipping fee?
    可以免運費嗎?
  2. Clerk: This TV is five hundred dollars.
    ✓ Do you price match? It's cheaper online.
    你們有比價嗎?網路上比較便宜。
  3. Clerk: Okay, I matched the online price for you.
    ✓ That's awesome, you just made my day!
    太棒了,你讓我今天心情超好!
  4. Clerk: So, will you take it today?
    ✓ I'll think about it, thanks.
    我考慮一下,謝謝。
  5. Clerk: Is there anything else I can help with?
    ✓ No, that's all. You've been so helpful!
    沒有了,你真的幫了大忙!
  6. Manager: Sorry, that's our store policy.
    ✓ What would you do in my position?
    換作是你,你會怎麼處理?
▶ 開口練這 50 句前 10 句免費,不用註冊

怎麼用這一課練英文?

  1. 先看 ✗ 和 ✓:找出自己平常會講的中式英文。
  2. 聽一次原速,再聽 0.7 倍慢速:注意連音和重音。
  3. 跟讀 Shadowing:落後半拍跟著說,AI 逐字評分。
  4. 聽寫 Dictation:把句子打出來,錯的字會標紅。

延伸閱讀:英文跟讀法完整教學 · 中式英文 vs 道地英文