別再吃悶虧! Shopping & Returns
50 句情境英文 · 程度 A2 · 每句都有「不要這樣說 ✗」和「母語人士這樣說 ✓」。先讀一遍,再到 App 裡聽真人發音、跟著說,AI 會幫你逐字打分數。
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告別中式購物殺價地雷 Crushing Shopping Bargaining Errors
- Clerk: This leather bag is ninety-nine dollars.✗ Can cheap a little bit?✓ Can you do a better price?可以算便宜一點嗎?
- Clerk: Hi! What can I do for you today?✗ I want to change this.✓ I'd like to return this, please.我想退貨,謝謝。
- Clerk: So you don't want to keep it?✗ Give me money back!✓ Can I get a full refund?可以全額退款嗎?
- Clerk: This jacket is two hundred dollars.✗ This price is too expensive!✓ That's a little out of my budget.這有點超出我的預算。
- Clerk: These socks are on sale today.✗ I buy two, free one?✓ Is there a buy-one-get-one deal?有買一送一嗎?
- Clerk: Is something wrong with the shirt?✗ The clothes has problem.✓ There's a small stain on this shirt.這件襯衫上有一小塊污漬。
- Clerk: Sorry, I can't change the price.✗ Call your manager to come!✓ Could I speak to a manager, please?可以請經理來談一下嗎?
退換貨直譯尷尬誤區 Common Return and Exchange Traps
- Clerk: Can I see your receipt, please?✗ I lost the small ticket.✓ I don't have the receipt with me.我身上沒帶收據。
- Clerk: How does the dress fit?✗ This size is not fit me.✓ Do you have this in a smaller size?這款有小一號的嗎?
- Clerk: Can I ask why you're returning it?✗ I don't like it, give back.✓ It just didn't work for me.它不太適合我。
- Clerk: Would you like a refund or an exchange?✗ Change a new one for me.✓ Could I swap it for a new one?可以換一個新的嗎?
- Clerk: Your total is fifty-eight dollars.✗ You calculate wrong money!✓ I think I was overcharged.我好像被多收錢了。
- Clerk: What's the problem with the sweater?✗ My clothes is broken.✓ It has a small hole right here.這裡有一個小破洞。
- Clerk: How would you like your refund?✗ Give the money to my card.✓ Can you put it back on my card?可以退回我的卡嗎?
客訴處理溝通地雷 Handling Customer Complaints Badly
- Manager: Hi, I heard there was a problem?✗ Your service is very bad!✓ I'm not happy with how this was handled.我對這次的處理方式不太滿意。
- Manager: What can I do to help?✗ I will write bad review!✓ I'd like to make a formal complaint.我想正式提出客訴。
- Manager: I'm so sorry for the trouble.✗ You must give me coupon!✓ Is there anything you can do for me?有什麼可以補償我的嗎?
- Clerk: That'll be forty dollars.✗ This tag price is wrong.✓ The tag says it's on sale.標籤上寫說這件有特價。
- Clerk: Sorry, who's next in line?✗ I wait here one hour!✓ I've been waiting for a while.我已經等了好一陣子了。
- Clerk: Is this for yourself or a gift?✗ Wrap it beautiful for gift.✓ Could you gift-wrap this for me?可以幫我包裝成禮物嗎?
門市詢問與折扣殺價 Asking for Discounts and Bargaining
- Clerk: Hi there! Let me know if you need anything.✓ Hi! Is anything on sale right now?嗨!現在有什麼在特價嗎?
- Clerk: That sweater looks great on you!✓ Thanks! How much is this one?謝謝!這件多少錢?
- Clerk: This is our last one, the display model.✓ It's scratched, so could you take some off?它有刮痕,可以算便宜一點嗎?
- Clerk: The total comes to eighty dollars.✓ Can I use this coupon?我可以用這張折價券嗎?
- Clerk: Each one is thirty dollars.✓ What if we buy two together?如果我們一起買兩件呢?
- Clerk: Would you like to sign up for our store card?✓ Do I save anything today if I sign up?如果今天辦卡有優惠嗎?
商品退貨與退款 Returning Items for a Refund
- Clerk: Hi! How can I help you?✓ Hi, I bought this shirt last week.嗨,這件襯衫是我上週買的。
- Clerk: Is there anything wrong with it?✓ No, it just doesn't fit right.沒有問題,只是尺寸不太合。
- Clerk: Cash back or store credit?✓ Cash is fine, thanks.現金就可以了,謝謝。
- Clerk: Have you worn it at all?✓ I haven't worn it, the tags are still on.我沒穿過,標籤都還在。
- Clerk: Did you buy this in our store?✓ I ordered it online. Can I return it here?我是網購的,可以在這裡退嗎?
- Clerk: Without a receipt, I can't give cash back.✓ It was a gift. Can I get store credit?這是禮物,可以換購物金嗎?
瑕疵更換與尺寸調整 Exchanging Defective Items or Sizes
- Clerk: Oh no, what happened?✓ The zipper is broken, and it's brand new!拉鍊壞了,而且還是全新的!
- Clerk: Sorry, the blue one is sold out.✓ Do you have it in another color?有其他顏色嗎?
- Clerk: Would you like a different size?✓ Could I exchange this for a large?可以換成大號嗎?
- Clerk: Here's your new jacket!✓ Can I check it before I go?我走之前可以先檢查一下嗎?
- Clerk: What's wrong with the charger?✓ It won't charge at all.它完全沒辦法充電。
- Clerk: Here's your new one, all wrapped up.✓ Could I get a gift receipt, too?也可以給我一張禮物收據嗎?
帳單錯誤與客訴談判 Resolving Overcharges and Complaints
- Clerk: Here's your receipt, have a nice day!✓ Wait, I think you charged me twice.等等,你好像收了我兩次錢。
- Clerk: Oh, you're right! I'm so sorry.✓ No worries, mistakes happen!沒關係,難免會出錯!
- Clerk: That's twenty dollars, please.✓ The sign said fifteen, not twenty.標示寫的是十五元,不是二十元。
- Manager: I fixed it, and here's your refund.✓ Thanks for taking care of it so fast.謝謝你這麼快就處理好。
- Support: Hi, thanks for calling. What's the issue?✓ My package arrived totally crushed.我的包裹送到時整個被壓壞了。
- Support: I'm sorry! How can we make it right?✓ Could you send me a new one?可以寄一個新的給我嗎?
終極交涉成功與結尾 The Ultimate Negotiation Settlement
- Support: We'll ship it out today.✓ Can you waive the shipping fee?可以免運費嗎?
- Clerk: This TV is five hundred dollars.✓ Do you price match? It's cheaper online.你們有比價嗎?網路上比較便宜。
- Clerk: Okay, I matched the online price for you.✓ That's awesome, you just made my day!太棒了,你讓我今天心情超好!
- Clerk: So, will you take it today?✓ I'll think about it, thanks.我考慮一下,謝謝。
- Clerk: Is there anything else I can help with?✓ No, that's all. You've been so helpful!沒有了,你真的幫了大忙!
- Manager: Sorry, that's our store policy.✓ What would you do in my position?換作是你,你會怎麼處理?
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怎麼用這一課練英文?
- 先看 ✗ 和 ✓:找出自己平常會講的中式英文。
- 聽一次原速,再聽 0.7 倍慢速:注意連音和重音。
- 跟讀 Shadowing:落後半拍跟著說,AI 逐字評分。
- 聽寫 Dictation:把句子打出來,錯的字會標紅。
延伸閱讀:英文跟讀法完整教學 · 中式英文 vs 道地英文