接电话别这样说！ Phone Call Survival

50 句情境英文 · 程度 A2 · 每句都有「不要这样说 ✗」和「母语人士这样说 ✓」。先读一遍，再到 App 里听真人发音、跟着说，AI 会帮你逐字打分数。

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告别接电话僵硬地雷 Crushing Phone Answering Mistakes

1. Caller: Hi, I'd like to speak with someone in sales.
   ✗ Who are you?
   ✓ May I ask who's calling, please?
   请问您是哪位呢？
2. Caller: Could I speak to Mr. Davis, please?
   ✗ Wait a moment, I find him.
   ✓ Just a moment, I'll put you through!
   请稍等一下，我帮您转接过去！
3. Caller: Hello? Hello? Can you hear me okay?
   ✗ What did you say? Speak loud!
   ✓ Could you speak up a little, please?
   可以请您稍微讲大声一点吗？
4. Caller: So the Q3 sync moved to EOD, okay?
   ✗ Say again, I don't know.
   ✓ Sorry, I didn't quite catch that.
   不好意思，我刚才没有听得很清楚。
5. Caller: Is Mark available to take my call right now?
   ✗ He is not here, go away.
   ✓ He's away from his desk right now.
   他现在刚好不在座位上。
6. Caller: Oh, he's not there? I really need him today.
   ✗ Write your message for him.
   ✓ Would you like to leave a message?
   请问您需要帮忙留言给他吗？
7. Caller: That's all the information I needed, thanks!
   ✗ I close phone now, bye.
   ✓ Glad I could help, bye now!
   很高兴能帮上忙，再见！

听不懂与重复请求误区 Handling Hearing Problems Badly

8. Caller: Hi, this is Jonathan from Acme Corporation.
   ✗ What is your name again?
   ✓ Could I have your name again, please?
   能请您再告诉我一次您的名字吗？
9. Caller: Hello? Can you hear me? I'm on the train.
   ✗ Your voice is small.
   ✓ You're cutting out a little bit.
   您的声音听起来有点断断续续的。
10. Caller: The confirmation code is X-J-N-nine-four.
    ✗ Repeat it ten times!
    ✓ Sorry, what was that last part again?
    抱歉，最后那一段是什么？
11. Caller: My last name is Featherstonehaugh.
    ✗ I don't understand your English.
    ✓ Could you spell your last name for me?
    可以请您帮我拼一下您的姓氏吗？
12. Caller: I need to confirm the meeting time right away.
    ✗ Call back tomorrow, okay?
    ✓ Could you call back in ten minutes?
    可以请您十分钟后再拨过来吗？
13. Caller: It's four-one-five, two-oh-nine, on the third or fifth.
    ✗ Don't talk so fast!
    ✓ Would you mind slowing down a bit?
    请问您介意说得稍微慢一点吗？
14. Caller: I have a billing question about my invoice.
    ✗ I am not the boss.
    ✓ Let me transfer you to that department.
    让我为您转接到那个部门。

转接与留消息地雷 Awkward Transfer and Message Errors

15. Caller: Can I talk to Kevin real quick?
    ✗ He is in toilet now.
    ✓ He's stepped out for a short break.
    他刚好暂时离开位置一下。
16. Caller: Hello? Are you still there on the line?
    ✗ My English is very poor.
    ✓ Bear with me, my connection is poor today!
    抱歉请多包涵，我今天的收讯不太好！
17. Caller: Could you ask her to call me back today?
    ✗ Give me your telephone number.
    ✓ What's the best number to reach you at?
    请问回调给您最好的电话号码是多少？
18. Caller: Is this the main office for Metro Pizza?
    ✗ You talk to wrong person.
    ✓ I think you might have the wrong number.
    我想您可能打错电话号码了。
19. Caller: Can you check my order status for me?
    ✗ Hold phone, don't move!
    ✓ Please hold on for just a quick second.
    请在线稍等我几秒钟。
20. Caller: I have a long list of part numbers here.
    ✗ Email me the thing.
    ✓ Could you send that information over by email?
    能请您把那个信息通过 Email 寄给我吗？

接听电话与主动开场 Answering Calls and Opening Lines

21. Caller: Hi, good morning! Who am I speaking with?
    ✓ Thanks for calling, this is Sarah speaking!
    感谢您的来电，我是 Sarah！
22. Caller: Hi there! I'm calling from the accounting team.
    ✓ Hi, Alex speaking! What's up?
    嗨，我是 Alex！有什么事吗？
23. Caller: Hi, is Sarah there? I'm returning her call.
    ✓ Speaking! Oh great, thanks for getting back to me!
    我就是！太好了，谢谢您回电！
24. Caller: Hey, good morning! Got a quick second?
    ✓ Morning! What can I do for you today?
    早安！今天有什么我可以为您服务的？
25. Caller: Hi, is this customer service?
    ✓ Yes it is! How may I assist you today?
    是的没错！请问今天有什么能为您服务的？
26. Caller: Hi, it's Chris! Ready for our call?
    ✓ Hi Chris, thanks for calling right on time!
    嗨 Chris，谢谢你非常准时打来！

确认身分与寻找对象 Identifying Callers and Asking for People

27. Caller: I'd like to speak with Mr. Smith, please.
    ✓ Of course! Who should I tell him it is?
    当然！我该跟他说是哪位呢？
28. Caller: Hi, I need to talk to your manager.
    ✓ Could I get your full name and company?
    能请教您的全名与公司名称吗？
29. Caller: Is Mark in the office today?
    ✓ Let me check if he's at his desk!
    让我帮您确认一下他是不是在座位上！
30. Caller: I need to speak with Ms. Lee, please.
    ✓ And what's this call about, if you don't mind?
    请问这通电话是关于什么事呢？
31. Caller: I'm calling for Mr. Roberts.
    ✓ He's in a meeting, can I take a message?
    他正在开会中，需要我帮忙留言吗？
32. Caller: I'm calling from Vertex Solutions.
    ✓ And how do you spell your company name?
    那请问您公司名称要怎么拼呢？

请对方稍候与帮忙转接 Putting Callers on Hold and Transferring

33. Caller: Can you see if my package shipped yet?
    ✓ Do you mind holding while I look into it?
    您介意稍等一下让我为您查一下吗？
34. Caller: Great, can you put me through to him?
    ✓ Stay on the line, he'll pick up in a sec!
    请不要挂断，他马上就接起来！
35. Caller: I need to speak to technical support.
    ✓ Let me connect you with our tech team!
    让我为您转接到我们的技术支持团队！
36. Caller: Hello? Am I still on hold?
    ✓ Thanks for holding! He's ready for you.
    感谢您的耐心等待！他已经准备好接听了。
37. Caller: His line was busy earlier.
    ✓ Sorry about that, let me try his line again!
    非常抱歉，让我再帮您拨一次他的分机！
38. Caller: Is Mr. Brown in today?
    ✓ He's out of the office until tomorrow morning.
    他今天都不在办公室，要到明天早上。

代留消息与确认信息 Taking Messages and Double-Checking Details

39. Caller: Please tell him it's about the contract.
    ✓ I'll make sure he gets your message right away.
    我会确保他马上收到您的留言。
40. Caller: He can call me back at this number.
    ✓ Let me double-check your callback number.
    让我再核对一遍您的回调电话号码。
41. Caller: My name's Brown, B-R-O-W-N.
    ✓ That was B as in Boy, is that correct?
    请问是 Boy 的 B，这样对吗？
42. Caller: Please tell her it's urgent.
    ✓ I'll mark this as urgent for her, thanks!
    我会为您把这则留言标记为紧急，谢谢！
43. Caller: He's not answering. What should I do?
    ✓ Would you like to leave a quick voicemail?
    您要不要直接留个语音留言？
44. Caller: Can he call me back today?
    ✓ I'll have him call you back as soon as possible!
    我会请他尽快回电给您！

听不清楚与终极救命收尾 Handling Bad Connections and Wrapping Up

45. Caller: So the meeting is at three... hello?
    ✓ Sorry, you're breaking up on my end.
    抱歉，我这边听到您的声音断断续续的。
46. Caller: Sorry, I think I have a bad line.
    ✓ No problem, feel free to try calling back!
    没问题，您随时可以再拨过来！
47. Caller: So when can I get those files?
    ✓ I'll email you those files by three o'clock!
    我会在三点前把那些文件 Email 给您！
48. Caller: Thanks so much for all your help!
    ✓ My pleasure! Don't hesitate to call back anytime.
    我的荣幸！有任何问题随时欢迎再来电。
49. Caller: Okay, I think that's everything. Bye!
    ✓ Great chatting with you, have a wonderful afternoon!
    很高兴与您通话，祝您有个美好的下午！
50. Caller: Okay, the code is J-seven-K-nine-two-L-four, got it?
    ✓ Let me repeat that back to make sure I got it.
    让我复述一遍，确认我没听错。

怎么用这一课练英文？

1. 先看 ✗ 和 ✓：找出自己平常会讲的中式英文。
2. 听一次原速，再听 0.7 倍慢速：注意连音和重音。
3. 跟读 Shadowing：落后半拍跟着说，AI 逐字评分。
4. 听写 Dictation：把句子打出来，错的字会标红。

延伸阅读：英文跟读法完整教学 · 中式英文 vs 道地英文