接電話別這樣說！ Phone Call Survival

50 句情境英文 · 程度 A2 · 每句都有「不要這樣說 ✗」和「母語人士這樣說 ✓」。先讀一遍，再到 App 裡聽真人發音、跟著說，AI 會幫你逐字打分數。

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告別接電話僵硬地雷 Crushing Phone Answering Mistakes

1. Caller: Hi, I'd like to speak with someone in sales.
   ✗ Who are you?
   ✓ May I ask who's calling, please?
   請問您是哪位呢？
2. Caller: Could I speak to Mr. Davis, please?
   ✗ Wait a moment, I find him.
   ✓ Just a moment, I'll put you through!
   請稍等一下，我幫您轉接過去！
3. Caller: Hello? Hello? Can you hear me okay?
   ✗ What did you say? Speak loud!
   ✓ Could you speak up a little, please?
   可以請您稍微講大聲一點嗎？
4. Caller: So the Q3 sync moved to EOD, okay?
   ✗ Say again, I don't know.
   ✓ Sorry, I didn't quite catch that.
   不好意思，我剛才沒有聽得很清楚。
5. Caller: Is Mark available to take my call right now?
   ✗ He is not here, go away.
   ✓ He's away from his desk right now.
   他現在剛好不在座位上。
6. Caller: Oh, he's not there? I really need him today.
   ✗ Write your message for him.
   ✓ Would you like to leave a message?
   請問您需要幫忙留言給他嗎？
7. Caller: That's all the information I needed, thanks!
   ✗ I close phone now, bye.
   ✓ Glad I could help, bye now!
   很高興能幫上忙，再見！

聽不懂與重複請求誤區 Handling Hearing Problems Badly

8. Caller: Hi, this is Jonathan from Acme Corporation.
   ✗ What is your name again?
   ✓ Could I have your name again, please?
   能請您再告訴我一次您的名字嗎？
9. Caller: Hello? Can you hear me? I'm on the train.
   ✗ Your voice is small.
   ✓ You're cutting out a little bit.
   您的聲音聽起來有點斷斷續續的。
10. Caller: The confirmation code is X-J-N-nine-four.
    ✗ Repeat it ten times!
    ✓ Sorry, what was that last part again?
    抱歉，最後那一段是什麼？
11. Caller: My last name is Featherstonehaugh.
    ✗ I don't understand your English.
    ✓ Could you spell your last name for me?
    可以請您幫我拼一下您的姓氏嗎？
12. Caller: I need to confirm the meeting time right away.
    ✗ Call back tomorrow, okay?
    ✓ Could you call back in ten minutes?
    可以請您十分鐘後再撥過來嗎？
13. Caller: It's four-one-five, two-oh-nine, on the third or fifth.
    ✗ Don't talk so fast!
    ✓ Would you mind slowing down a bit?
    請問您介意說得稍微慢一點嗎？
14. Caller: I have a billing question about my invoice.
    ✗ I am not the boss.
    ✓ Let me transfer you to that department.
    讓我為您轉接到那個部門。

轉接與留訊息地雷 Awkward Transfer and Message Errors

15. Caller: Can I talk to Kevin real quick?
    ✗ He is in toilet now.
    ✓ He's stepped out for a short break.
    他剛好暫時離開位置一下。
16. Caller: Hello? Are you still there on the line?
    ✗ My English is very poor.
    ✓ Bear with me, my connection is poor today!
    抱歉請多包涵，我今天的收訊不太好！
17. Caller: Could you ask her to call me back today?
    ✗ Give me your telephone number.
    ✓ What's the best number to reach you at?
    請問回撥給您最好的電話號碼是多少？
18. Caller: Is this the main office for Metro Pizza?
    ✗ You talk to wrong person.
    ✓ I think you might have the wrong number.
    我想您可能打錯電話號碼了。
19. Caller: Can you check my order status for me?
    ✗ Hold phone, don't move!
    ✓ Please hold on for just a quick second.
    請線上稍等我幾秒鐘。
20. Caller: I have a long list of part numbers here.
    ✗ Email me the thing.
    ✓ Could you send that information over by email?
    能請您把那個資訊透過 Email 寄給我嗎？

接聽電話與主動開場 Answering Calls and Opening Lines

21. Caller: Hi, good morning! Who am I speaking with?
    ✓ Thanks for calling, this is Sarah speaking!
    感謝您的來電，我是 Sarah！
22. Caller: Hi there! I'm calling from the accounting team.
    ✓ Hi, Alex speaking! What's up?
    嗨，我是 Alex！有什麼事嗎？
23. Caller: Hi, is Sarah there? I'm returning her call.
    ✓ Speaking! Oh great, thanks for getting back to me!
    我就是！太好了，謝謝您回電！
24. Caller: Hey, good morning! Got a quick second?
    ✓ Morning! What can I do for you today?
    早安！今天有什麼我可以為您服務的？
25. Caller: Hi, is this customer service?
    ✓ Yes it is! How may I assist you today?
    是的沒錯！請問今天有什麼能為您服務的？
26. Caller: Hi, it's Chris! Ready for our call?
    ✓ Hi Chris, thanks for calling right on time!
    嗨 Chris，謝謝你非常準時打來！

確認身分與尋找對象 Identifying Callers and Asking for People

27. Caller: I'd like to speak with Mr. Smith, please.
    ✓ Of course! Who should I tell him it is?
    當然！我該跟他說是哪位呢？
28. Caller: Hi, I need to talk to your manager.
    ✓ Could I get your full name and company?
    能請教您的全名與公司名稱嗎？
29. Caller: Is Mark in the office today?
    ✓ Let me check if he's at his desk!
    讓我幫您確認一下他是不是在座位上！
30. Caller: I need to speak with Ms. Lee, please.
    ✓ And what's this call about, if you don't mind?
    請問這通電話是關於什麼事呢？
31. Caller: I'm calling for Mr. Roberts.
    ✓ He's in a meeting, can I take a message?
    他正在開會中，需要我幫忙留言嗎？
32. Caller: I'm calling from Vertex Solutions.
    ✓ And how do you spell your company name?
    那請問您公司名稱要怎麼拼呢？

請對方稍候與幫忙轉接 Putting Callers on Hold and Transferring

33. Caller: Can you see if my package shipped yet?
    ✓ Do you mind holding while I look into it?
    您介意稍等一下讓我為您查一下嗎？
34. Caller: Great, can you put me through to him?
    ✓ Stay on the line, he'll pick up in a sec!
    請不要掛斷，他馬上就接起來！
35. Caller: I need to speak to technical support.
    ✓ Let me connect you with our tech team!
    讓我為您轉接到我們的技術支援團隊！
36. Caller: Hello? Am I still on hold?
    ✓ Thanks for holding! He's ready for you.
    感謝您的耐心等待！他已經準備好接聽了。
37. Caller: His line was busy earlier.
    ✓ Sorry about that, let me try his line again!
    非常抱歉，讓我再幫您撥一次他的分機！
38. Caller: Is Mr. Brown in today?
    ✓ He's out of the office until tomorrow morning.
    他今天都不在辦公室，要到明天早上。

代留訊息與確認資訊 Taking Messages and Double-Checking Details

39. Caller: Please tell him it's about the contract.
    ✓ I'll make sure he gets your message right away.
    我會確保他馬上收到您的留言。
40. Caller: He can call me back at this number.
    ✓ Let me double-check your callback number.
    讓我再核對一遍您的回撥電話號碼。
41. Caller: My name's Brown, B-R-O-W-N.
    ✓ That was B as in Boy, is that correct?
    請問是 Boy 的 B，這樣對嗎？
42. Caller: Please tell her it's urgent.
    ✓ I'll mark this as urgent for her, thanks!
    我會為您把這則留言標記為緊急，謝謝！
43. Caller: He's not answering. What should I do?
    ✓ Would you like to leave a quick voicemail?
    您要不要直接留個語音留言？
44. Caller: Can he call me back today?
    ✓ I'll have him call you back as soon as possible!
    我會請他儘快回電給您！

聽不清楚與終極救命收尾 Handling Bad Connections and Wrapping Up

45. Caller: So the meeting is at three... hello?
    ✓ Sorry, you're breaking up on my end.
    抱歉，我這邊聽到您的聲音斷斷續續的。
46. Caller: Sorry, I think I have a bad line.
    ✓ No problem, feel free to try calling back!
    沒問題，您隨時可以再撥過來！
47. Caller: So when can I get those files?
    ✓ I'll email you those files by three o'clock!
    我會在三點前把那些檔案 Email 給您！
48. Caller: Thanks so much for all your help!
    ✓ My pleasure! Don't hesitate to call back anytime.
    我的榮幸！有任何問題隨時歡迎再來電。
49. Caller: Okay, I think that's everything. Bye!
    ✓ Great chatting with you, have a wonderful afternoon!
    很高興與您通話，祝您有個美好的下午！
50. Caller: Okay, the code is J-seven-K-nine-two-L-four, got it?
    ✓ Let me repeat that back to make sure I got it.
    讓我複述一遍，確認我沒聽錯。

怎麼用這一課練英文？

1. 先看 ✗ 和 ✓：找出自己平常會講的中式英文。
2. 聽一次原速，再聽 0.7 倍慢速：注意連音和重音。
3. 跟讀 Shadowing：落後半拍跟著說，AI 逐字評分。
4. 聽寫 Dictation：把句子打出來，錯的字會標紅。

延伸閱讀：英文跟讀法完整教學 · 中式英文 vs 道地英文